About Manli eStore
Customer Service
Manli Technology Group Limited uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
Delivery Procedure
Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. Please note that it is not possible to expedite your delivery and receive your package earlier than the scheduled delivery date. Therefore, we are unable to accept requests for expedited delivery . Manli and its carriers are unable to provide an exact time of day for your delivery. You can check the delivery date and carrier by calling our Service Hotline ( +852 2344 2833 ) for the latest status of your order. If you ordered multiple items, you may receive separate shipments.
Locations outside major city areas may require an additional 1-2 business days for delivery. Outside major city areas include but are not limited to: Hei Ling Chau, Cheung Chau, Discovery Bay, Lamma Island, Lantau (except airport area and Tung Chung which can be reached by road transportation), Ma Wan, Peng Chau, Po Toi Island, Soko Island, Sunshine Island and Park Island etc.
I’m not available on the scheduled delivery date
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Please contact our Service Hotline ( +852 2344 2833 ) to reschedule delivery.
Most of our shipments contain valuable computer equipment. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. Please note, if you choose this option, goods may be left with reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.
Shopping outside Hong Kong
The Manli Online Store ships only within Hong Kong at this moment . We do not ship to freight forwarders. If you would like to purchase Manli products from outside Hong Kong, please contact our Service Hotline ( +852 2344 2833 ) to find out if Manli Store serves your country.
What can I do if my delivery goes missing or is damaged?
In case of any problems with your delivery, Manli will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please contact our Service Hotline ( +852 2344 2833 ).